About this Support Policy
This Support Policy describes what support you can expect from us in regards to Blockchain Council Services.
If you have questions about this Support Policy or do not agree with it, please contact us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 1 Jan 2018.
By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.
What Our Support Service Covers
We only support our Products, Subscription & Services, sold on Blockchain-council.org. Our Support Service includes assistance with Product course & certification access, accessing the website dashboard & e-learning platform login. If you need any other help, please first check the documentation and FAQs of the extension. Your question might have been answered already. If it hasn’t, please submit a ticket.
What Our Support Service Does Not Cover
Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services. We do not offer Blockchain Consulting as a service as apart from the product or services purchased. If you need professional help for building the PoC of your product or need some help in your ICO etc. please contact us we might be able to connect yours with the world-class professionals for the same.
Support Team Turnaround time
We take anywhere between 24-48 hours to respond to your queries posted on any platforms including email, facebook, twitter, linkedin, Google+, Instagram etc.. Fastest way to reach out to us is our email firstname.lastname@example.org.