退款政策

2. 付款条款

除非 Blockchain Council 另有明确的书面约定，否则以下付款条款适用于所有购买：

• Full payment for participation in any of our courses, certifications, or services is required at the time of registration.
• Payment must be made through one of our accepted payment methods (credit card, debit card, PayPal, or other methods listed at checkout).
• All prices are displayed in US Dollars (USD) unless otherwise indicated. Currency conversion rates, if applicable, are determined by your payment provider.
• Upon successful payment clearance, your access to the corresponding courses, resources, and services will be activated immediately.
• Invoices and payment confirmations are sent to the registered email address and are available in your account dashboard.
• Blockchain Council reserves the right to modify pricing at any time. However, price changes will not affect orders that have already been confirmed.

3. 免费试用期

对于部分产品和服务，BCC 提供试用期，帮助您在决定购买前评估其是否符合您的需求：

• A free trial is made available only upon explicit request by the user and is subject to availability for the specific product or service.
• The trial window provides limited access to course materials, platform features, or service functionality as determined by BCC.
• The trial period duration varies by product and will be communicated at the time of trial activation.
• No payment information is required to initiate a free trial unless otherwise stated.

4. 退款资格

退款申请将逐一审核。如果符合以下条件，您可能有资格获得退款： 全部 以下条件均已满足：

满足上述所有条件并不保证获得退款。我们的客服团队会审核每一项申请，最终决定由 Blockchain Council 作出。

5. 不予退款的情形

以下购买项目及情形均 不符合资格 在任何情况下均不可退款：

6. 如何申请退款

如需申请退款，请按以下步骤操作：

7. 退款处理时限

退款获批后，适用以下处理时限：

BCC 不对支付处理机构、银行或金融机构造成的延误负责。如果您未在规定时限内收到退款，请先联系您的支付服务提供商，再联系我们的支持团队。

8. 退款方式

获批的退款将按原付款方式退回，以下情况除外：

• The original payment method is no longer valid, expired, or closed - in which case an alternative method will be agreed upon.
• You request a refund in the form of Platform Credits (BCC account credits), which can be applied toward future purchases and may include a bonus credit amount at our discretion.
• A bank transfer is required due to payment method limitations - BCC may request your banking details for processing.

原购买交易中产生的任何交易手续费、货币兑换费用或中间银行费用均不予退还，并将从退款金额中扣除。

9. 部分退款及平台抵用额度

在某些情况下，BCC 可能提供部分退款或平台余额，而非全额现金退款：

• If you have accessed a minor portion of the course content (within the allowed threshold), a partial refund proportional to the unused content may be offered.
• If a technical issue on BCC's side prevents you from accessing your purchased content for an extended period, compensation in the form of Platform Credits or a partial refund may be provided.
• If a product is discontinued before you have completed it, you may receive a prorated refund or equivalent access to a replacement product.
• Platform Credits do not expire, are non-transferable, and cannot be redeemed for cash.

10. 取消订阅

对于按周期订阅提供的产品和服务，适用以下取消及退款条款：

• You may cancel your subscription at any time through your account dashboard or by contacting our support team.
• Cancellation takes effect at the end of the current billing cycle. You will retain access to the subscription benefits until the end of the paid period.
• No prorated refunds are provided for partial billing periods. If you cancel mid-cycle, you will not receive a refund for the remaining days.
• Renewals that have already been processed are non-refundable. To avoid unwanted charges, cancel your subscription at least 48 hours before the next billing date.
• If an auto-renewal charge occurs after you have requested cancellation (due to processing delays), contact our support team for resolution.

11. 促销及折扣购买

在促销活动、限时抢购期间购买，或使用优惠码、折扣码购买的产品通常 不可退款，但须符合以下条件：

• Unless the specific promotional terms explicitly state that refunds are permitted.
• Free or complimentary products, bonus items, or gifts included with a purchase are not eligible for separate refunds.
• If a refund is approved for a discounted purchase, the refund amount will be based on the actual amount paid (after discount), not the original list price.
• Coupon codes and promotional credits used in a refunded purchase may or may not be reinstated, at BCC's sole discretion.

12. 拒付及付款争议

我们建议您在向银行或发卡机构申请拒付或提出付款争议之前，先直接联系我们的支持团队解决账单问题。

如果我们收到拒付通知，将向支付服务提供商提交相关交易文件。如果拒付被认定为缺乏正当理由，您的账户可能会继续处于暂停状态，直至争议款项得到解决。

13. 受限活动及退款资格的丧失

您将 不符合任何退款的资格 （部分或全部），如果 Blockchain Council 因您参与我们以下文件中定义的"受限活动"而对您采取措施： 条款与条件。受限活动包括但不限于：

• Sharing, distributing, or reselling course materials or certification content without authorization.
• Using automated tools, bots, or scripts to access or interact with the Platform.
• Attempting to manipulate or cheat on certification examinations.
• Creating multiple accounts to exploit promotional offers or free trials.
• Engaging in any form of fraud, misrepresentation, or abuse of the Platform.
• Violating intellectual property rights or anti-piracy policies.

14. 特殊情况

BCC 理解可能出现特殊情况。在以下情形中，BCC 可自行决定是否考虑超出标准 7 天期限的退款申请：

• Documented medical emergencies that prevent you from using the purchased service for an extended period.
• Significant and verified technical failures on BCC's side that render the purchased product unusable despite reasonable troubleshooting efforts.
• Natural disasters, government-imposed restrictions, or other force majeure events that prevent access to the Platform.
• Death or incapacitation of the account holder (request by legal representative with proper documentation).

特殊情况下的申请须附上相应的证明材料，并由我们的管理团队逐案审核。

15. 本政策的变更

BCC 保留随时修改本退款政策的权利。变更将在本页面发布并更新"最后更新"日期后生效。在可行的情况下，重大变更将通过电子邮件通知注册用户。

退款申请将按照原始购买时生效的本政策版本处理，除非更新后的政策对客户更有利。

16. 联系我们

如果您对本退款政策有任何疑问，或希望提交退款申请，请联系我们：