The Synergy Between Modern Businesses and Technology

• Blockchain Council
• May 08, 2025

As more people embrace technology, computer scientists and software engineers continue to innovate and develop more technological systems that people can integrate into their daily activities. This has led to the development of blockchain systems, artificial intelligence tools, and the integration of third-party software with existing business IT systems.

Entrepreneurs have largely benefited from these technological innovations, as integrating them into their businesses makes them more productive while operating at a lower cost. These innovations also add important features, like the ability to detect potentially fraudulent companies when partnering with them by verifying their authenticity with a Secretary of State API.

Modern businesses can also adopt cloud computing systems that allow them to store and access data on cloud platforms. This increases file accessibility, making it seamless for coworkers to collaborate on projects. Storing work files on the cloud also allows companies to hire employees to work remotely, reducing the need for office space and resources that employees who work in person need.

While beneficial, digitizing existing business processes introduces many cybersecurity risks. Cyber attackers often use tactics like social engineering and phishing to gain access to employee work accounts. As a result, they extract sensitive information or launch malware attacks to disrupt operations.

Businesses that fall victim to cyber-attacks usually undergo significant downtime, which reduces their ability to provide services to customers. This can impact profits, cause customer dissatisfaction, and induce reputational damage that can be challenging to recover from. As companies adopt technology, they should also implement cybersecurity measures that will protect them from cybercriminals seeking to infiltrate their systems and disrupt their operations.

Companies can optimize their operations by using a variety of tools for routine tasks. For example, managers can use project management tools to keep track of assigned tasks and deadlines. This will ensure that tasks are completed on schedule and allow said managers to forecast delays and address issues before the deadlines set for assigned tasks are due.

They can also use automation tools to take care of routine tasks. This reduces labour cost, saves, and increases productivity. The specific automation tools a company depends on their niche and business model. They can work with IT administrators and software developers to assess their needs and install automation tools and assign them to be responsible for the routine tasks they deal with daily.

Businesses can also use artificial intelligence tools to improve customer support. This can occur in many forms, but the most common use cases are chatbots and voice AI tools that customers can communicate their issues to and get an immediate response. Companies can train these AI tools to understand their business processes and policies, so they can provide informed responses to customers making inquiries or complaints. These tools eliminate wait times, increasing customer satisfaction and improving their perception of a business.

Endnote 

Embracing technology gives modern businesses a competitive advantage over other businesses that operate in their niche, since it reduces costs, increases operational efficiency, and gives businesses access to features they would not have had otherwise. This adoption of technology can introduce cybersecurity risks, however, companies can take steps to keep their IT infrastructure secure and ward off cyberattacks.